By requesting a repair estimate and/or purchasing a repair with "South City Tech Outlet" you automatically agree to all the terms and conditions of our services below.
The warranty offered by South City Tech Outlet, LLC is limited to thirty (30) days from the day the repair is completed, unless specified otherwise on the invoice when longer warranties apply or are purchased. Hardware components are covered through the manufacturer’s factory warranty (see “Factory Warranty” below).
The warranty is only valid on part(s) replaced during original service. No warranty on water damaged devices, jailbroken devices, rooted devices, and devices repaired previously by someone else other than "South City Tech Outlet". "South City Tech Outlet" does not guarantee that a device is repairable. Once repairs are completed, the customer will be notified. If repaired equipment is picked up thirty (30) or more days after the day of notification, the thirty (30) day warranty will be considered expired.
Computer Hardware Warranty: The warranty covers the cost of labor and replacement parts for all hardware related problems. Software and user error related problems are NOT covered under the warranty.
Viruses/Malware: Virus removal and repairs are not covered by the warranty. Computers are susceptible to viruses and it is the owner’s responsibility to utilize virus protection software. Regardless if the computer was supplied with virus protection when it was new, South City Tech Outlet, LLC cannot guarantee that all viruses will be repaired.
Software & Operating Systems: Any software that is on the client’s computer or comes pre-installed on a system, including the operating system, is not covered by the warranty.
User-caused problems: If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.
FACTORY WARRANTY: The factory warranty is a limited warranty that is offered by the manufacturers of the various computer components and is limited to their specific terms and conditions of sale and their return policies.
UNFORSEEN DAMAGES FOR COMPUTER & PHONE REPAIRS
"South City Tech Outlet" will not be held responsible for any device that may have unforeseen damages prior to our repair. A device may be working ok prior to our repair but unforeseen damages may have occurred during repair.
One example of an unforeseen damage: Customers phone has a cracked screen due to a hard fall. The fall may have loosened a chip or filter on the main board which can break off completely during our repair causing the device to act inappropriately or not work completely. All devices brought to us are already broken. We are a repair shop only.
Another example of a device is that is brought to us for repair that has been previously repaired through either a third-party repair shop or authorized repair: The previously repaired device might have had a damage internally hidden from eyesight and could have only been noticed after phone or device has been taken apart, which in turn ended up damaging the component further that was probably held together by two components pushing together which causes a sudden unforeseen damage to the device rendering it inoperable. For example, we have seen repairs from other shops with tape holding components together and bad soldering jobs that were only temporary repairs. "South City Tech Outlet" will not be liable for these situations, by purchasing a repair with "South City Tech Outlet" you automatically agree to all the terms and conditions of our services.
1. For retail purchase items in store or on our website, no returns for cash or credit will be entertained after seven (7) calendar days from date of invoice/receipt - the customer has to ensure that the correct purchase has been made within this seven (7) calendar day period. All equipment returns are subject to a 15% percent restocking fee and must be in the original packaging with no signs of defects.
2. All USED/Refurbished items are sold as is, no refunds, credit, or exchanges are available.
3. NO Refunds, credit, or exchanges are available for SPECIAL ORDER items.
ABANDONED COMPUTERS/DEVICES POLICY
After an attempt is made to contact a customer regarding the repair or estimate completion, if a device is left at our repair facility with no response from customer for 45 calendar days after the estimate or repair completion, device(s) become property of "South City Tech Outlet". Any attempt to collect an abandoned device after said date left to "South City Tech Outlet" will not be acceptable. "South City Tech Outlet" may discard or sell the abandoned device(s) after 45 days. "South City Tech Outlet" will not be held liable after the 45th day of abandonment of device.
South City Tech Outlet has the right to make any changes to all repair prices and terms and conditions at any time without notification.
Collection and Use of Personal Information
You can visit the websites of sctoutlet.com without revealing any personal information. However, sctoutlet.com needs certain personal information if you wish to purchase our products or use certain sctoutlet.com services.
Where required, this information may include your personal contact information and/or your company contact information. Sctoutlet.com will use this information to reply to your inquiries, to provide you with requested products and services, and to contact you regarding new products and services.
Collection and Use of Non-Personal Information
Sctoutlet.com may otherwise disclose your personal information when:
We have your express consent to share the information for a specified purpose;
We need to respond to subpoenas, court orders or such other legal process;
We need to protect the personal safety of the users of our websites or defend the rights or property of sctoutlet.com;
If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information.
In an attempt to provide increased value to our visitors, "South City Tech Outlet " may link to sites operated by third parties. However, even if the third party is affiliated with "South City Tech Outlet", "South City Tech Outlet " has no control over these linked sites, all of which have separate privacy and data collection practices, independent of South City Tech Outlet". These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, "South City Tech Outlet" seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your sctoutlet.com Information protected for your privacy and security. In certain areas of our websites, as identified on the site, sctoutlet.com uses industry-standard SSL-encryption to protect data transmissions.
We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.
Further, sctoutlet.com retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.
Sctoutlet.com may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of sctoutlet.com websites after any such amendments signifies your acceptance thereof.